The Perseverance Paradox: Why You Should Never Give Up on Marketing Your Mediation Practice, No Matter the Results

In the fast-paced world of business, it's easy to get discouraged when your marketing efforts don't yield immediate, stellar results. It's tempting to throw in the towel and consider cutting back on marketing expenditures and efforts. However, that could be a costly mistake. Here's why it's crucial to never give up on marketing, regardless of the initial outcomes.

Building Brand Awareness Takes Time: Marketing your practice isn't just about getting a new client today; it's about creating a lasting presence in the minds of your potential clients. Consistent marketing efforts, even if they don't lead to an immediate influx of customers, help build brand awareness. Over time, people will start recognizing your name and associating it with your practice. When they're ready to make a purchase, your brand will be the one they think of first.

Your Brand awareness is the extent to which clients and prospective clients are familiar with the distinctive qualities or image of your practice and its services. Find the mediums your prospective clients prefer and communicate your brand message regularly and persistently.

“…branding is your fundamental  promise of whom you serve, how you make them feel and what’s different about how you deliver. Marketing is how you get this message out there once you have defined it” TWIST: How Fresh Perspectives Build Breakthrough Brands by Julie Cottineau

Fostering Trust and Credibility: Trust is a precious commodity in any business, but that’s especially true for attorneys, mediators, and arbitrators.  Consistent marketing demonstrates your commitment to your audience and your industry. Even if your initial marketing efforts don't bring in hordes of clients, they do show that you're here to stay. Trust is built over time, and maintaining your marketing efforts is a way to signal your reliability.

Trust is the cornerstone of business.  It’s the basis of every human relationship, every interaction, every communication, every initiative, every work project and even any strategic imperative you need to accomplish.  The best way to build trust with prospective clients is build relationships.  This why networking is so key to building a practice.

“Trust isn’t what we do; it is what results from what we do.”  Richard Fagerlin

Adapting and Learning: Marketing is not a one-size-fits-all endeavor. When you persist in your marketing efforts, you give yourself the opportunity to learn from what works and what doesn't. Every practice development activity provides valuable data and insights. By continually refining your strategies based on these insights, you can gradually improve your marketing ROI (Return on Investment).

Read business and marketing books, listen to business and marketing podcasts, watch business and marketing videos, take business and marketing courses – never stop learning, adapting, and listening to what your clients and prospective clients need from you.

“One learns from books and example only that certain things can be done. Actual learning requires that you do those things.” — Frank Herbert

Staying Ahead of the Competition: In the resolution industries, your competitors are also investing in marketing. If you decide to scale back or stop altogether, you risk falling behind. Consistent marketing helps you maintain a competitive edge. When others reduce their efforts, your brand remains visible, potentially allowing you to capture a larger market share.

Do a quick competitor analysis.  A quick search on LinkedIn or Google will let you see your actual or perceived competition.  You’ll be able to see their branding, their marketing messages, their target markets, their geographical markers, their pricing, and their market position.  Take notes, then capitalize on what makes your practice different and better.

“Do not overestimate the competition and underestimate yourself. You are better than you think.”

— Tim Ferriss

Embracing the Long Game: Marketing is not a sprint; it's a marathon. Sometimes, it takes time for your efforts to bear fruit. By committing to the long game and persisting through initial challenges, you position yourself for success in the future. Patience and perseverance are often rewarded in the world of marketing.

Create a year-at-a-glance calendar on a spreadsheet and note what and when you’ll be creating and delivery on all your marketing tasks.  Your spreadsheet should include attending events for networking, posting on social media, speaking publicly, releasing articles, offering trainings, updating  your website, sending email campaigns, recording videos or podcasts, etc.  This will be your map.  Once you’ve got the big picture, you can start creating the task lists for each event. 

Patience and persistence are the keys... The keys to unlock doors of success... With these two virtues, you grow in reasoning and experience. ~ Ogwo David Emenike

Adapting to Changing Markets: Industries evolve, consumer behaviors change, and new trends emerge.  Some examples are the necessary adoption of online mediation and arbitration, the use of podcasts and video, and the expectation of our clients to be present on social media. If you give up on marketing, you risk missing out on these shifts and opportunities. Consistent marketing allows you to adapt to changing market conditions and capitalize on new avenues for growth.

“I can't change the direction of the wind, but I can adjust my sails to always reach my destination.” -Jimmy Dean

Marketing your practice is a journey filled with twists and turns. While it's natural to feel discouraged by slow or seemingly lackluster results, giving up on marketing prematurely can be detrimental to your business. By persevering through challenges, you can build brand awareness, foster trust, adapt and learn, stay ahead of the competition, and position yourself for long-term success. So, keep those marketing efforts alive and remember that sometimes the greatest rewards come to those who stay the course.  And very importantly, once you’ve attained marketing success – don’t stop there.  Keep going.  If you stop your practice development activities assuming that ‘you’ve made it’, you’ll soon see a drop in cases.  Don’t stop at success.  Keep going.  Keep going.  Keep going.

How to Create Engaging FAQ Videos for Your Mediation or Arbitration Practice

Videos are an excellent way to connect with both current clients and potential clients in the mediation and arbitration field. According to recent studies, people spend nearly one-third of their time online watching videos. Moreover, over half a billion people watch videos on platforms like Facebook every day. For mediators and arbitrators, FAQ videos are particularly powerful because they address the specific questions and concerns that clients and leads typically have. By directly answering these questions, you build trust and demonstrate your expertise.

So, how can you create effective FAQ videos that resonate with your audience and help convert leads into clients? Here’s a simple guide tailored specifically for professionals in mediation and arbitration.

Option 1: Hire a Professional Crew

You could choose to outsource the entire process by hiring a professional film crew. They can handle everything from setting up the lighting to shooting and editing the footage. This is a great option if you prefer a polished, high-quality video. Many mediation and arbitration professionals opt for this approach to ensure their videos reflect the seriousness and professionalism of their practice.

However, this level of production is not necessary for success. Many clients appreciate a more personal, authentic approach, which brings us to the second option.

Option 2: DIY – Create Your Own FAQ Videos in Three Simple Steps

If you’d rather create the videos yourself, you can do so easily with just a few basic tools and a bit of preparation. Here’s how:

1. Gather Your Equipment

For equipment, all you really need is your smartphone. Today’s smartphones have excellent video capabilities, and a simple, authentic video can go a long way in building rapport with your audience. The informal nature of a selfie video, even with its occasional imperfections, can make you appear more approachable and genuine—qualities that are incredibly important in mediation and arbitration.

However, if you want to take it up a notch, consider purchasing a smartphone tripod and a clip-on microphone. These inexpensive tools can improve the stability and sound quality of your videos, giving them a slightly more professional touch without losing that personal feel.

2. Press ‘Record’

It’s as simple as pressing record! Before you start, think of one or two common questions your clients ask. For example, “What should I expect during my first mediation session?” or “How does arbitration differ from going to court?”

We recommend speaking off-the-cuff rather than scripting your answers. Scripting can make you seem stiff and less relatable. Instead, imagine that a potential client has just asked you the question, and respond naturally, as you would in a face-to-face conversation. Don’t worry about making mistakes or having to do multiple takes—these videos should feel real and down-to-earth. Aim for videos that are 30 seconds to two minutes long.

3. Edit (or Don’t)

Once you’ve finished filming, you can upload the video directly to your website, YouTube channel, or social media platforms. There’s no need to edit the video unless you really want to. If you do feel like adding some graphics or text overlays, you can use a free video editing app like iMovie (for Apple users) or InShot (for both Android and Apple users).

Remember, the simplicity of your video is often what makes it effective. The goal is to connect with your audience and answer their questions in a way that builds trust and demonstrates your expertise.

Examples of FAQ Topics for Mediators and Arbitrators:

• Mediation FAQ Video Topics:

• “How do I prepare for my first mediation session?”

• “What happens if we can’t reach an agreement during mediation?”

• “How long does a typical mediation session last?”

• “Is mediation confidential?”

• Arbitration FAQ Video Topics:

• “What is the role of an arbitrator?”

• “How is arbitration different from a court trial?”

• “What should I bring to an arbitration hearing?”

• “Can arbitration decisions be appealed?”

Conclusion: Keep It Simple and Authentic

Whether you choose to film these videos yourself or hire a professional team, the key to successful FAQ videos is authenticity. Your clients want to see the real you—someone who is knowledgeable, approachable, and ready to help them through their mediation or arbitration process.

If this sounds overwhelming, remember that help is available. Should you prefer a more polished, professional video, consider reaching out to a service provider who can handle the filming and editing for you. In just a few hours, you can create a suite of FAQ videos that will serve your clients and grow your practice for years to come.

How Mediators Can Utilize Video Content For Practice Development

In today's digital era, video marketing is taking center stage in many businesses’ marketing strategies, and mediation should be no exception. Today’s video discusses the rise of video marketing and its significance in promoting your mediation practice, as well as how to create and record quality videos.  Stay to end of the video to learn what equipment, apps, and platforms I use.

The Rise of Video Marketing

In today's fast-paced and highly visual digital era, video marketing has become a powerful tool that businesses across various industries are leveraging to effectively communicate their brand and offerings. Mediation, as a profession, can greatly benefit from the rise of video marketing. Videos offer a dynamic and engaging medium to showcase the mediation process, share client testimonials, and create compelling content that resonates with potential clients. So let’s explore the growing importance of video marketing and its significance in promoting and enhancing the visibility of your mediation practice.

One of the key advantages of video marketing is its ability to captivate and connect with audiences on an emotional level. Videos have the power to convey your mediation practice's essence, values, and unique selling proposition in a way that text or static images may struggle to achieve. By utilizing visual and auditory elements, such as visuals, music, voiceovers, and storytelling techniques, videos can create an immersive experience that leaves a lasting impression on viewers. Whether it's a promotional video showcasing the benefits of mediation or a client testimonial video highlighting successful outcomes, videos allow you to communicate your brand's personality, build trust, and evoke emotions that resonate with your target audience. 

Videos offer a versatile platform for showcasing the mediation process itself. You can create educational videos that explain various mediation techniques, walk through the steps involved in a mediation session, or provide insights into the benefits of mediation for different types of conflicts. These videos not only educate and inform potential clients but also position you as an authority and expert in the field. By demonstrating your expertise and showcasing your mediation skills, videos help establish credibility and build confidence in your practice, increasing the likelihood of attracting potential clients who are seeking reliable and experienced mediators.

Client testimonials are another powerful way to leverage video marketing in the mediation profession. Videos featuring satisfied clients sharing their positive experiences and successful outcomes can have a profound impact on prospective clients. Testimonial videos create social proof, validating the effectiveness of your mediation services and instilling confidence in potential clients. These videos humanize the mediation process and allow viewers to relate to the experiences and outcomes shared by previous clients, fostering trust and reinforcing your reputation as a trusted mediator.

Video marketing offers numerous distribution channels and platforms to reach a wider audience. With the prevalence of social media platforms, such as YouTube, Facebook, Instagram, and LinkedIn, video content can be easily shared, liked, commented on, and maybe, even go viral, significantly amplifying your reach and brand visibility. Additionally, video content can be embedded on your website, shared via email newsletters, or utilized in online advertising campaigns to target specific demographics or geographic regions. The accessibility and shareability of videos enable you to connect with potential clients who may not have otherwise been reached through traditional marketing efforts.

While the concept of video marketing may seem daunting to some, this section provides practical guidance on how to create compelling and effective videos for your mediation practice. It covers aspects such as video production techniques, storytelling strategies, scriptwriting tips, and editing tools. It also emphasizes the importance of maintaining professionalism and authenticity in your videos, ensuring that they align with your brand identity and resonate with your target audience.

Video marketing has emerged as a powerful tool in today's digital landscape, and mediation professionals should embrace its potential. By effectively utilizing video marketing, mediators can create engaging and memorable content, establish credibility, and expand their reach to attract potential clients who are seeking effective and trustworthy mediation services.

So How Do You Create High-Quality Videos

Creating high-quality videos is not just about having the best camera equipment. It involves outlining and scripting, presenting, editing, and promoting the videos effectively. So here are some practical tips for creating high-quality videos that resonate with your audience, even on a limited budget.

Tips for Creating High-Quality Videos

Plan and loosely script your videos: Before hitting the record button, invest time in planning and loosely scripting your videos. Clearly define your video's purpose, message, and target audience. Outline the key points you want to cover and craft a compelling script that effectively communicates your ideas. Structuring your videos in a logical and organized manner will enhance the clarity and coherence of your message.

Pay attention to lighting and sound: Lighting and sound quality greatly impact the overall video quality. Natural lighting is ideal whenever possible, but if shooting indoors, ensure that the lighting is even and consistent. Avoid harsh shadows or overly bright spots. Consider investing in affordable lighting equipment or using reflectors to achieve optimal lighting conditions. Similarly, pay attention to audio quality by using a good-quality microphone to ensure clear and crisp sound. Minimize background noise and test the audio levels before recording.

Choose appropriate filming locations: Select appropriate filming locations that are visually appealing and relevant to the content of your video. Consider the background and ensure it is free from distractions or clutter. A clean, well-organized background will help maintain viewer focus on the main subject of the video.

Practice and rehearse: Practice and rehearse your presentation before recording. This will help you feel more confident, appear more natural on camera, and deliver your message effectively. Pay attention to your body language, tone of voice, and facial expressions. Rehearsing will also help you identify areas where improvements can be made, ensuring a smoother recording process.

Edit for clarity and conciseness: Editing plays a crucial role in creating high-quality videos. Trim any unnecessary footage, remove mistakes or pauses, and ensure a smooth flow of content. Keep your videos concise and focused, as attention spans are generally shorter in the digital age. Consider adding captions or subtitles to make your videos more accessible and engaging.

Maintain professionalism and authenticity: While creating high-quality videos, it is essential to maintain professionalism and authenticity. Be yourself and let your personality shine through. Speak clearly, with confidence, and in a conversational tone. Authenticity helps build trust with your audience, making your videos more relatable and engaging.

Promote your videos strategically: Creating high-quality videos is only half the battle. Promoting your videos effectively is equally important. Consider utilizing social media platforms, your website, or email newsletters to share and promote your videos. Engage with your audience by responding to comments and encouraging them to share your videos with others. Collaboration with other professionals, guest appearances on relevant podcasts, or leveraging partnerships can also help expand the reach of your videos.

Embrace creativity within your budget: While professional video production equipment can be costly, it is possible to create high-quality videos even on a limited budget. Explore affordable or free video editing software, utilize smartphone cameras with good video capabilities, and experiment with creative solutions to enhance the visual and production quality of your videos. Focus on delivering valuable content and engaging storytelling, as these elements can greatly compensate for any technical limitations.

And now, as promised, let me tell you what equipment, apps, and platforms I use.

I use my laptop, not my phone or ipad.  On my PC there is a free app called ClipChamp.  This is the editing software that I use for myself and my clients.  For lighting I use an all-in-one camera/microphone/light that I bought on Amazon for less than $30.  It’s called MOVO and mounts to the screen on top of my PC.  To record videos you can use ClipChamp, Zoom, Canva, Restream or any of the hundreds of other video recording platforms.  If I’m live, I use LinkedIn Live (just activiate the Creator Mode on your profile and you can too).  To go live on LinkedIn, you’ll a need a 3rd party restreaming app.  For this service, I pay for a subscription on Restream.io.  It lets me record my videos or, go live on to more than 30 different social media channels.  I can also create the backgrounds, chyrons, titles, subtitles, and schedule the release of uploaded videos.  To go live on YouTube, I can just use my YouTube channel software.  The same is true for Twitter. To create thumbnails or graphics, I use Canva.com.

To wrap up, creating high-quality videos for your mediation practice involves careful planning, scripting, presenting, editing, and strategic promotion. By following these practical tips, even with limited resources or a modest budget, you can create videos that resonate with your audience, effectively communicate your message, and enhance the overall quality and impact of your video content while getting the word out about you, your practice, your brand, and your authentic passion for what you do.

How the Right Content Strategy Can Help You Raise Your Rates as a Mediator or Arbitrator

Are you finding it difficult to charge what your expertise deserves? Raising your rates can be challenging, especially in uncertain economic times. As mediators and arbitrators, you might feel hesitant to increase your fees, worrying that it could be seen as insensitive or that it might drive potential clients away. However, it's important to recognize that you deserve fair compensation for your valuable work. Ensuring that you can charge a reasonable rate is not only essential for your livelihood but also for the long-term sustainability of your practice.

So, how can you confidently raise your rates? The answer lies in leveraging a strong content strategy. Content is a powerful tool that can influence many aspects of your practice, including your pricing. By positioning yourself as an expert and thought leader in mediation or arbitration through high-quality content, you can justify higher rates and attract clients who value your expertise. 

And of course, before your raise your rates, it’s always a good idea to little pricing analysis of mediators and arbitrators in your geographical area and or your area of expertise.  The market research will give you a good idea of the market rates so that you can feel comfortable with the raise you give yourself.

The Power of Content in Building Your Reputation

When it comes to setting your rates, perception plays a crucial role. If you are seen as an expert in your field, clients are more likely to trust your services and be willing to pay a premium for them. Content is a key factor in shaping this perception. By consistently producing educational and relevant content, you position yourself as the go-to professional in your area of mediation or arbitration.

Consider this: When potential clients find answers to their questions on your blog, website, or social media, they begin to see you as a trusted authority. For example, if your blog regularly addresses topics like "How to Prepare for a Successful Mediation" or "The Key Differences Between Mediation and Arbitration," potential clients will appreciate the insights you provide and will be more inclined to hire you when they need these services.

Creating the Right Kind of Content

The content you create doesn’t need to be overly complex or in-depth to be effective. Remember, your audience is likely not familiar with the intricacies of mediation or arbitration—they’re looking for clear, concise, and useful information. Focus on addressing the common questions and concerns your clients have.

Example Content Topics:

• Blog Post: “5 Essential Tips for Preparing for Mediation”

• Video: “What to Expect During an Arbitration Hearing”

• Social Media Post: “Mediation vs. Arbitration: Which is Right for You?”

• Podcast Episode: “The Benefits of Mediation in Family Disputes”

By focusing on practical, client-oriented content, you build your reputation as a knowledgeable and approachable expert. This increased visibility and credibility will make it easier for you to raise your rates, as clients will see the value in your services and be more willing to pay for your expertise.

How Content Can Lead to Higher Demand (and Higher Rates)

I’ve seen firsthand how a well-crafted content strategy can lead to an increase in client demand. Mediators and arbitrators who consistently share valuable content report that new clients come to their consultations more prepared and more excited to work with them. These clients have often engaged with the professional’s content online and already see them as the best choice for their dispute resolution needs.

As your content draws more clients to your practice, your services will naturally become more in demand. And as we all know, higher demand often justifies higher prices. When clients perceive you as a top expert in your field, they expect your rates to reflect that level of expertise.

Implementing a Rate Increase Strategy

When you're ready to raise your rates, consider implementing an annual or semiannual rate increase. This approach not only keeps your fees in line with market trends but also motivates you to continue producing high-quality content and delivering excellent service.

Regularly scheduled rate increases give you the confidence that your pricing reflects the value you provide. Moreover, as you continue to share targeted, high-quality content, your clients and prospects will be less likely to resist the increase. In fact, they may even see it as a sign of your continued growth and success as a mediator or arbitrator.

The Synergy Between Content and Pricing

Raising your rates and maintaining a strong content strategy go hand in hand. As you increase your rates, your content continues to reinforce your reputation as a top-tier professional. Clients often expect that the best mediators and arbitrators will charge more for their services, and they may even become wary if your rates seem too low for the level of expertise you offer.

We’ve seen solo mediators and small arbitration practices successfully charge rates across a wide spectrum, from modest fees to premium prices. You don’t need to be at the top of that spectrum to succeed, but you should charge rates that reflect your experience and the quality of service you provide. Don’t undersell yourself or be swayed by the notion that only large firms can charge higher fees. With the right content strategy, you can command the rates you deserve.

Invest in Your Content, Invest in Your Practice

The right content strategy is not just about marketing—it’s about building your brand, enhancing your reputation, and positioning yourself to charge rates that reflect your true worth. By consistently producing valuable content that educates and engages your audience, you can elevate your practice and confidently raise your rates.

If you’re ready to develop a content strategy that supports your goals and helps you grow your mediation or arbitration practice, we’re here to help. Contact us today to learn more about how we can work together to build the perfect content strategy for your needs.

3 Reasons Why Repetition Makes Your Content Stronger in Mediation and Arbitration

One of the most common concerns we hear from mediators and arbitrators is the fear that their content might be becoming repetitive, boring, or monotonous. You might wonder if it’s okay that a blog post about the benefits of mediation has been shared multiple times on your website, or if the same video explaining the arbitration process has appeared repeatedly on your LinkedIn page. It’s natural to worry, “Won’t my audience get bored?”

 If you share these concerns, they’re understandable, but here’s the reality: Rather than boring your audience, repetitive content is actually essential to engaging them! Repetition is a proven digital marketing strategy that can help your practice succeed, attract more clients, and keep your mediation or arbitration services top of mind. Here are three reasons why “boring” might just be the smartest move you can make.

1. Repetition Reinforces Your Message and Builds Your Brand

Consider the consistency of a well-known brand like Nike. Every Nike commercial ends the same way: the screen fades to black, followed by the words “Just Do It” and the iconic swoosh. This repetition reinforces their empowering message and solidifies their brand in your mind.

 As a mediator or arbitrator, you can achieve a similar effect by regularly sharing content that highlights your areas of expertise. For instance, if you specialize in family mediation, consistently posting blogs, videos, and social media updates about the importance of mediation in divorce cases can drive home the value of your services. By repeating these key messages, you help potential clients understand exactly what you do and why they should choose you.

 Example Topics:

•  “Why Mediation Is the Best Option for Resolving Family Disputes”

• “How Arbitration Can Save Time and Money in Business Disputes”

• “The Role of a Mediator in High-Conflict Divorce Cases”

2. Repetition Ensures You Reach Your Entire Audience

A seasoned journalist once said, “It’s only after we’ve written about a problem long enough to be sick of it that readers will finally realize it exists.” The same principle applies to your content. Not all of your audience members are checking your website or social media every day. What seems old or repetitive to you is often fresh and new to them.

 For example, if you’ve posted a video explaining “The Benefits of Mediation Over Litigation,” it’s likely that only a fraction of your audience saw it the first time around. By sharing it again, you’re increasing the chances that more people will engage with it. In the world of mediation and arbitration, where potential clients might be exploring their options for the first time, repetitive content helps ensure they don’t miss out on important information.

 Example Repeated Content:

•  Sharing the same video on different platforms (e.g., LinkedIn, YouTube, and Facebook)

• Posting a blog article in different formats, such as an infographic or a podcast episode

• Sending out an email newsletter featuring previously shared content with a fresh introduction

3. Repetition Saves You Time and Money

Creating high-quality content is an investment, both in terms of time and resources. However, once you’ve created a piece of content, you don’t need to reinvent the wheel every time. By repurposing and repeating your existing content, you can maximize its impact with minimal additional effort.

For instance, a comprehensive guide you’ve written on “Preparing for Mediation” can be broken down into smaller blog posts, social media snippets, or even a series of videos. Each of these pieces will reinforce the same key points, but with a slightly different angle or format, reaching different segments of your audience without requiring a full-scale new content creation effort.

This approach not only keeps your marketing efforts consistent but also saves you from the expense of producing entirely new content for every single post. It’s an efficient way to maintain a steady flow of communication with your audience, ensuring that your mediation or arbitration practice stays top of mind.

 Example Content Repurposing:

•  Turn a webinar on “The Arbitration Process Explained” into a series of short blog posts

• Break down a case study into social media posts highlighting key takeaways

• Create a video series from a detailed article about “The Benefits of Mediation in Workplace Disputes”

Why “Boring” is Brilliant

There are more than just three reasons why repetition is key to a strong content strategy, especially for mediators and arbitrators. Repetition helps build your brand, ensures that your message reaches your entire audience, and maximizes the value of the content you’ve already created. If you’re still not convinced, give us a call today—we’d be happy to discuss how a repetitive yet strategic content approach can elevate your practice and help you connect with more clients.

how mediators can take advantage of the QR CODE REVIVAL

In hindsight, they were just a few decades too early. Seeing one in the 2010s was like a strange encounter. And when we did see them, they were considered to have value just above graffiti.  Those who didn’t know how to use them just thought they ugly, and those who did know how to use didn’t have audience support.  It was like being the first person to have a fax machine .. no one else appreciated your tech.  YET

In the span of a decade, QR codes have transformed from something no one understood to something that allowed so many kinds of businesses to survive a pandemic to a Super Bowl advertising star and now back on the table as a viable (and even necessary) marketing tool.

Welcome back, QR codes!

WHAT ARE QR CODES?

In the beginning while most people were busy strong-arming these elusive boxes, they did serve their purpose. QR – which stands for “quick response” – is a type of technology that allows someone to access information by taking a photo of a unique code. The user is then directed to click on a website on their device where they’ll find the information that was advertised.

This wasn’t always such a seamless process, but with advances in smartphone technology, it’s now as simple as point and click. That sounds great, doesn’t it?! Contrary to when QR codes first launched, it’s now part of our everyday psyche to use our phones to get any additional information that we need.

We used our smartphones even more when we had to stay home for a while.

It’s true, QR codes aren’t pretty. They look like they belong on an tech manual, not on a classy post or business card. I get it.  I spend dozens of hours each week making visually appealing posts for my client, but there’s only so much I can do with a barcode.

Because nearly everyone has a smartphone, this kind of convenience is a benefit to the client. It adds to their experience rather than causing friction.

Doctor offices now use them to schedule appointments. Grocery stores use them for coupons. QR codes can also be used in directing people to a podcast or webinar. I recently received wedding invitations with a QR code to direct guests to the wedding website, where they can RSVP and find information on the venue, hotel options, and the registry.

We’re seeing QR codes stick around and you might want to use them too!  As it turns out, QR codes were cool.

So what if QR codes aren’t beautiful?  They’re perfectly poised to solve a future problem.

THE NEW URL

With the rise of video consumption on the internet, QR codes offer a dynamic way to access more information from an video. Rather than seeing a URL or link on an ad, we may start seeing more QR codes used in their place.

So ….

How to create a QR code and direct people to a website, document, or other media

Creating a QR code is a relatively straightforward process, and it can be done on a computer or on your smartphone. Here's how it's done.

How to create a QR code with QR Code Generator

There are many QR code generators to choose from.

1. On your Google Chrome web browser,  open any website, right click your mouse and choose the opton “Create A QR Code”.

2. Download the code

3. Then just paste the image into any document or post as you normally would any image.

How to create a QR code on Android with Google Chrome

1. On the Google Chrome app, navigate to the website you want to create a QR code for.

2. Tap the more icon – the three vertical dots – in the top right corner.

Click this icon in the top right corner to reveal a dropdown menu. 

3. Tap Share in the drop-down menu. 

4. Tap QR Code.

Tap "QR Code." 

5. Beneath the QR code on the next screen, tap Download to save the QR code to your device.

Tap "Download" to save the QR code on your device. Stefan Ionescu/Insider

6. Once downloaded, you can then send the QR code to others via text, email, messaging app, etc.

How to create a QR code on iPhone with Google Chrome 

1. On the Google Chrome app, navigate to the website you want to create a QR code for.

2. In the top-right corner next to the address bar, tap the Share symbol, which looks like a square with an arrow pointing upward.

Tap the "Share" icon next to the URL. 

3. Scroll down and tap Create a QR Code.

4. Tap Share.

Tap the blue "Share" button. 

5. Choose how you want to share the QR code (via text, email, messaging app, etc.)

Quick tip: You can tap Save Image to save the QR code for future use.

Social media apps, such as Twitter, often include access to a QR code for your account within the mobile apps.

How do you use QR codes?

You can use QR codes on phone (link to your LinkedIn profile directly …..)

Put them on the PowerPoint presentations, add them to your post to promote events, webinars, your resume, business cards, greeting cards, website, articles, handouts and training materials, … anything at all!

Do you use QR codes? If so, what types of information do you link to for your customers (your website, social media marketing, event sign-in)? What systems or apps do you use to create QR codes? Let me know how you use QR codes, in the comments below

Which Social Media Platform Is Right For You And Your Mediation Practice?

Choosing the social media platform that’s right for you and your practice doesn’t need to be a daunting experience.  I recommend to clients that they should actively engage on the platform preferred by their clients and prospective clients.  For most mediators and arbitrators that’s going to be LinkedIn.  LinkedIn is undoubtedly the preferred network for professionals around the globe, and with two professionals joining this network every second, it will witness tremendous usage.

To leverage this network effectively, you should publish about your brand, services, practice culture, and announcements regularly.

But if you mediate cases for unrepresented parties or clients who are under the age of 45, you might want to include Twitter, Facebook, or Instagram as well. 

And if you don’t know which of any of these might be most effective, consider some statistics recently compiled by Social Pilot. 

A few of the juiciest stats are below.  I’ve culled through the Social Pilot stats article for what I think are the most interesting and applicable statistics for you.  Of course, if you’re a little nerdy (like me) you’ll have fun clicking the hyperlink to Social Pilot above and viewing the full article.

As I mentioned above, LinkedIn has proved to be the place for the resolution industry.  The stats for LinkedIn are listed last so that you can scroll to the bottom of this article if you don’t have the time or patience to look at Facebook, Instagram, or Twitter stats. 

In order to make the most of your time, money, and efforts to engage with clients and prospective clients on social media in such a way that a valuable business relationship is established, read, really read through the stats below and think about how this information applies to you and your practice growth goals.  And then, most importantly, take action. 

Take action and start posting, sharing, commenting, tagging, using hashtags, recording videos, and then ultimately, leverage those activities into dialogues and appropriate business relationships.  After all, that’s the reason we’re all on social media to begin with. To develop authentic and hopefully profitable (in whatever way your practice describes ‘profitable’).  

Let’s start with Facebook:  Facebook (now Meta) has adopted several new features taking inspiration from various other platforms. Reels from Instagram, live audio rooms and podcasts, live game streaming, and even live shopping.  And they’ve introduced new policies and features to help businesses, brands, and influencers monetize their content.

Facebook Demographics:

·       81% of all adults in the United States have a Facebook account.

·       The United States, Indonesia, and Brazil also have 200 million, 140 million, and 130 million Facebook users, respectively.

·       Between the ages of 25 and 34, 12.5% of all active Facebook users are female, and 19% are male.

·       75% of high-income earners use Facebook.

Facebook Usage Stats

·       1.93 billion people on average log into Facebook daily.

·       Facebook is the world’s third-most downloaded app.

·       Over 1.8 billion people now use Facebook Groups every month.

·       There are more than 70 million admins and moderators running active Facebook groups.

·       1 billion Facebook Stories are shared daily.

·       60.6% of all social media users use Facebook.

Facebook Engagement Stats

·       More than 4 billion video views take place on Facebook every day.

·       Facebook engagement increases by 18% on Thursday and Friday.

·       A video post increases interaction by 600% on Facebook.

·       85% of videos watched on Facebook are on mute.

·       A live video engagement is 26% on Facebook, higher than any other social media platform.

·       Facebook videos with captions increase the watch time by 12%.

·       49.9% of all posts are link posts, making it the most common Facebook content. This is followed by images and videos.

Facebook Business Stats

·       There are more than 200 million businesses on Facebook.

·       44% of users admit that Facebook influences their shopping decision.

·       More than 160 million businesses use Facebook to interact with their customers.

·       62% of people acknowledged they have become more interested in a brand after watching its Facebook stories.

·       The average organic reach for a Facebook post is 6.4% of the page’s total likes.

Facebook Ads Insights

·       2.28 billion people can be reached through adverts on Facebook.

·       43.5% of the ad audience is female, while 56.5% is male.

·       Adding a CTA button boosts the conversion rate by 2.85 times.

·       Cost-per-clicks are most expensive on Fridays and cheapest on Sundays.

·       The average cost-per-click is $1.86 on Facebook.

·       A CTA in the middle of the video has witnessed a higher conversion rate of 16.95%.

·       The cost of a video ad is 10% of carousel or single image ads.

·       Audiences aged 18-24 spend 75% of their time on Facebook watching video ads.

·       71% of shoppers feel they see relevant video ads on Facebook.

·       A Facebook user clicks on an average of 8 ads a month.

Moving on to Instagram

This year, Instagram got its own professional dashboard for business and creator accounts.

It also traded swipe-up links for stickers, introduced Remix for Reels, and introduced a Collab feature for posts and Reels. These new features are in tune with Meta’s vision of bringing together an array of features that help brands and businesses.

Instagram Demographics Stats

·       Instagram has more than 2 billion active users.

·       64% of Instagrammers are under 34 years.

·       The 25-34 year old age group is the largest of the demographics, attributing to 31.

·       Daily active users of Instagram stories are 500 million.

·       17.6% of the world population uses Instagram.

·       Instagram has 51.6% female and 48.4% male audiences.

Instagram Usage Stats

·       About 6 in 10 Instagram users log in at least once daily.

·       21% of users log in weekly, and 16% log in less often than that.

·       38% of users log in to the platform multiple times.

·       The average time spent on Instagram is 28 minutes.

·       70% of the people watch Instagram stories daily.

Instagram Engagement Stats

·       The average engagement rate for all post types is 0.83%.

·       The average engagement rate for photo posts is 0.81%, video posts is 0.61%, and carousel posts is 1.08%.

·       Longer captions get better engagement.

·       On average, 10.7 hashtags are used in Instagram posts.

·       Instagram has 58% more engagement per follower than Facebook.

·       100 million Instagrammers watch or launch live videos daily.

·       Photos with faces perform almost 40% better than without faces.

·       Videos get 21.2% more engagement compared to images.

·       Posts with at least one hashtag average 12.6% more engagement.

·       Instagram users engage more on weekdays, with Wednesday and Thursday showing the most engagement.

·       80% of the stories with voiceover or music drive better low funnel results than ads with no sound.

·       Posts with tagged locations get 79% more engagement.

Instagram Business Stats

·       More than 25 million businesses use Instagram to promote their services and products.

·       90% of accounts follow at least one business on Instagram.

·       2 in 3 people surveyed believe Instagram enables interaction with brands.

·       81% of Instagrammers use the platform for researching new products and services.

·       44% of businesses use stories to promote their products.

·       67% of users watch branded stories.

·       83% of Instagram users discover new products and services on the platform.

·       Instagram business accounts post an average of 1 post daily.

Instagram Ads Insights

·       50% of Instagram users are more interested in a brand when they see ads on Instagram.

·       The U.S. has the highest potential Instagram advertising reach, followed by India and Brazil.

·       75% of Instagrammers take action on at least one ad.

·       The highest Instagram advertising audience is from the 25-34 age group, which is 32.3% of all Instagrammers.

·       48.4% of the ad audience on Instagram is female, and 51.6% is male.

·       Video ads have 3x more engagement than photos.

Let’s look at Twitter.  Twitter introduced new features, like Safety mode, misinformation label, Prompts, etc., helped ensure conversations were safer and meaningful for everyone.

Twitter also made monetizing easier for businesses and creators with Super Follows, Ticketed Spaces, Tips, and Twitter Blue.

Twitter Demographics Stats

·       Twitter has 211 million daily active users, while the monthly active users are 330 million.

·       83% of the world’s leaders are on Twitter.

·       27.9% of global Twitter users are aged between 18 and 24 years.

·       77.8 million active users are from the U.S., while 58.2 million users are from Japan and 24.5 million active users from India.

·       29.6% of Twitter users are female, and 70.4% are men.

·       42% of all Twitter users are college graduates.

·       77% of Twitter users earn more than $75,000+ each year.

Twitter Usage Stats

·       26% of U.S. users check Twitter multiple times in a day.

·       46% of all Twitter users visit the platform daily.

·       The average time spent on Twitter is 3 minutes and 39 seconds.

·       The total number of tweets sent per day is 500 million.

·       The half-life of a tweet is 24 minutes.

·       The daily limit is 2400 tweets and 1000 messages per day.

Twitter Engagement Stats

·       The average number of hashtags used each day on Twitter is 125 million.

·       Tweets with hashtags have witnessed engagement by 100% for individuals and 50% for brands.

·       Using 1-2 hashtags can get you 21% more engagement.

·       Tweets with more than 2 hashtags might have 17% lesser engagement.

·       Hashtagged tweets have a 55% more chance of being retweeted.

·       Twitter’s timeline generates +31% higher emotional connection and +28% higher levels of memorability versus the social media average.

·       Tweets with a GIF gain 55% more engagement than those without.

·       People watch 2 billion videos on Twitter daily.

Twitter Business Stats

·       67% of B2B businesses use Twitter as their marketing tool.

·       50% of consumers use Twitter, while 36% follow brands on Twitter.

Twitter Ads Insights

·       436 million people can be reached with adverts on Twitter.

·       Ads with no hashtag received 23% more engagement.

·       29.6% of ad audiences are female, and 70.4% are male.

·       The highest reach ranking of Twitter ads is witnessed in the U.S., followed by Japan.

·       The majority of ad audiences on Twitter are males from the age group of 25-34 and females from the 18-24 age group.

·       Advertisers saw a rise of 89% in video completion rates.

·       Total ad engagement increased by 32% year on year.

Twitter provides immense possibilities for brands and individuals to communicate with their audience quickly. You need to schedule engaging tweets at the right time, monitor brand mentions, respond quickly, reach out to influencers, and collaborate with other brands for cross-promotion, analysis, and much more.

With so much to do, it becomes essential to manage it effectively using Twitter tools like Socialpilot, MeetEdgar, Keyhole, Canva etc.

And lastly here are some stats for LinkedIn (the primary social media marketing platform for mediators, arbitrators and attorneys)

LinkedIn said hello to Stories, Live streaming videos, Newsletters, Audio Events, and Video Meetings. Other cool features is the name pronunciation which allows users to record and add the correct pronunciation of their names to their profiles and video avatar that let’s viewers on your profile see a brief video about you and your practice. 

LinkedIn has grown into a platform to share world-changing thoughts and ideas for businesses, brands, and professionals alike.

Craft your marketing strategies taking insights from the below statistics and leverage your LinkedIn activities to leave an impact.

LinkedIn Demographics Stats

·       The population of LinkedIn is more than 800 million from 200 countries.

·       There are 180 million users from the U.S. on LinkedIn.

·       There are 56.6% of male users and 43.4% female users on LinkedIn.

·       After the U.S., India(81 million), China(54 million), and Brazil(51 million) have the highest number of LinkedIn users.

·       There are 180 million senior-level influencers.

·       LinkedIn has 65 million decision-makers and 10 million C-level executives.

·       Almost 60% of LinkedIn users are in the age group of 25-34.

·       60% of the U.S. LinkedIn users earn $100,000/year.

LinkedIn Usage Stats

·       3 professionals join LinkedIn every second, with 172800 new users every single day.

·       57% of LinkedIn traffic is from mobile devices.

·       91% of executives rate LinkedIn as their first choice for professionally relevant content.

·       There are 9 billion content impressions in LinkedIn feeds every week.

·       2 million posts, articles, and videos are published on LinkedIn every day.

·       3 million users post on LinkedIn every week.

·       4 in every 10 millionaires are active LinkedIn users.

·       Only 1 million users have published an article on LinkedIn.

·       About 45% of LinkedIn article readers are in upper-level positions (managers, VPs, Directors, C-level).

·       39% of LinkedIn users never share content, while 16% of the profiles actively share multiple posts every week.

·       On average, users spend 7 minutes 12 seconds on LinkedIn.

·       The average visit duration on LinkedIn is 8.52 minutes.

·       Users visit an average of 6.4 pages on LinkedIn before leaving.

·       LinkedIn Live streams witnessed a 437% year-on-year increase in views.

LinkedIn Engagement Stats

·       22.04% of LinkedIn traffic comes from search alone.

·       99.63% of LinkedIn search traffic comes from organic search.

·       LinkedIn Pages with complete information get 30% more weekly views compared to others.

·       There is a 50% rise in engagement year-over-year on LinkedIn.

·       Companies posting weekly see an engagement rise by 2x on LinkedIn.

·       98% of marketers on LinkedIn agree that personalization helps advance customer relationships.

·       According to LinkedIn, companies that post 20 times per month reach at least 60% of their unique audience.

·       Including the links in a post can drive twice the engagement than a post without it on LinkedIn.

·       Images on average result in a 98% higher comment rate than without on LinkedIn.

·       Links to Youtube videos play directly in the LinkedIn feed and typically give a 75% higher share rate.

·       Long-form content gets the most shares on LinkedIn, so aiming for between 1700-2100 words should give your content a boost.

·       LinkedIn articles with 8 images and 5,7, or 9 headlines are best for engagements.

·       Messages sent have increased 35% year-over-year on LinkedIn.

·       Weekly LinkedIn members who engage heavily with content are 5x more likely to return daily.

·       Listing 5 or more skills on your LinkedIn profile can lead to up to 17x more views.

LinkedIn Business Stats

·       46% of social media traffic to the company’s website comes from LinkedIn.

·       45% of marketers have gained customers through LinkedIn.

·       Lead Gen Forms on LinkedIn can increase conversions by 3x.

·       89% of B2B marketers rely on LinkedIn for lead generation.

·       62% of B2B marketers generate leads on LinkedIn successfully, over double the next-highest social channel.

·       4 out of 5 LinkedIn users drive business decisions.

·       52% of buyers list LinkedIn as the most influential channel during their research process.

·       InMail has a 300% higher response rate than email, with a 10-25% hit rate on LinkedIn.

·       LinkedIn is generating revenue for 38% of B2B marketers.

·       80% of B2B leads coming from social media are from LinkedIn.

·       97% of B2B marketers use LinkedIn to help drive their content marketing strategy.

·       92% of B2B marketers have LinkedIn included in their digital marketing mix.

·       15% of Linkedin users are senior-level influencers.

·       As per Linkedin, an average of 10 content pieces are considered before making a purchasing decision.

LinkedIn Ads Insights

·       43.4% of ad audiences are female, and 56.6% are male.

·       Sponsored InMail has an opening rate of 52% on LinkedIn.

·       LinkedIn Message Ads have a 40% conversion rate.

·       65% of B2B companies have generated a customer through LinkedIn paid ads.

·       The cost per lead is 28% lower than on Google AdWords on LinkedIn.

·       The average conversion rate of video ads on LinkedIn for the U.S. is 6.1%, more than any other contemporary platform.

https://www.socialpilot.co/blog/social-media-statistics?utm_campaign=nurture-campaign&utm_medium=email&utm_source=ebook-subscriber&utm_content=email3#fb-demographic-stats

#marketingmediation #marketing #marketingADR #marketingresolution #mediation

Customer service is free

Most large organizations would disagree.

Large organizations hire customer service agents to answer the phone. They set up pre-recorded messages meant to mollify their clients.  They strategically write warranties and guarantees to address customer concerns.  I would assume that they measure all of this as a cost meant to raise profit.

But mediators and arbitrators aren’t large organizations and we know that customer service is one of our best profit centers. 

We know full well that when a client or prospective client contacts us directly, this is unlike other practice development opportunities.  At this moment, the client or prospective client is really paying attention.  They’re interested.  They’re leaning in.  And whatever interaction we have with them will have a lasting effect.

Sometimes our colleagues have decided that good customer service isn’t necessary, is too much trouble, or is too expensive.  Although this is really bad for our industry, it could be a benefit to you.  If your competition has dropped the customer service ball, you can pick it up and then over deliver, thereby setting yourself apart and above. 

The most valuable client is a satisfied client.  Even if we don’t get their case to resolution, they know we worked hard and gave their case our best.  And because it’s so easy for clients to share about their experiences with us (and oh boy do they love to tell share) the word spreads quickly about you, your practice, and the good customer service you provide (or don’t). 

Ultimately, consider that the time and effort that you spend on customer service is better than free. It actually repays you many times over.

Building Your Practice Using Video or Podcasting (or The Importance Of Storytelling)

For mediators and arbitrators who are sitting down to build our practice development strategies for 2022, let me help you. It's going to be all about incorporating video and podcasting into your marketing calendars. This is great news for resolutionists. Storytelling is right in our wheelhouse. Mediators know firsthand how effective storytelling is. A well-told story creates an emotional connection between the storyteller and the listener. Stories are one of the best ways to experience something without having to experience it firsthand. 

As professionals, mediators and arbitrators know that when we tell a story well, it lowers the defenses of the listener. The same is true when resolutionists use video or podcasting to talk about our practices, our industry, our art, our communication tools, etc. 

In the same way that participants in mediation and arbitration frequently enter our rooms with their defense mechanisms set to high, as soon as a viewer clicks onto your video or podcast, their guard is up. They’re just waiting for that first ad, hard-sell promotion, the bait and switch – the catch (of course you’ll avoid doing all of those things). Being able to tell a story and tell it well, helps people unwind. They can lean back and relax, listen and enjoy, and experience the story you’re telling.

It’s important to note that this kind of interaction with a story has a big impact on brain chemistry. Listening to a great story releases specific chemicals in the brain that create the kind of empathetic reaction we know to be so powerful. 

For example, dopamine, which is associated with suspense, can help people focus, feel more motivated, and better retain the content they’re consuming. And this is good for us. We want both our clients in a mediation or arbitration as well as the viewers of our videos or listeners of our podcast to focus on the content, remember it, and feel motivated to action after listening or viewing.

Stories also release oxytocin. Oxytocin is associated with empathy and openness. So being able to tell a story that involves empathy invites the people watching or listening to become more trusting and open to your message. This helps them to transfer that trust to you, the storyteller. And we all know that the primary reason we get hired as the mediator or arbitrator is most often because the parties trust us. 

A good story also releases endorphins and phenylethylamine. Endorphins are hormones associated with laughter and having a good time. Phenylethylamine is an amine that has pharmacological properties similar to those of amphetamine and occurs naturally as a neurotransmitter in the brain. It’s present in chocolate and one of the key reasons that most of us like it so much. Phenylethylamine is the happiness chemical. And when we feel happy, well, we want more.

When someone hears a good story from you, in any medium on any platform, they react predictably.  They want more. They focus on your content, remember it, and want more of it because it makes them happy. They lean back and relax, become empathetic and open to you and your story, and they’re motivated to take action. 

 So, what makes for a good story?

Next time you have the opportunity to either tell a story or elicit a story for your video channel or podcast, follow this 8 step outline. It will work for long-form interviews as effectively as it will for video or podcast shorts. No matter how long your story is, include these 8 elements to keep your audience invested in your story and your practice. 

You’ll recognize most of these elements if you’ve studied writing, watched movies, or read any number of books. This is the outline to use to create a story that your viewers and listeners can get involved with. 

1.  Enticement

Let’s start with the video/podcast thumbnail and title. These components are like a movie trailer. Obviously, they need to be designed to get the viewers’ attention and entice them to click on your video or podcast thumbnail and start listening to your story.  Use a close-up photo of your face to create connectivity. Convey emotion in your image. Include some powerful text designed to encourage someone to click the thumbnail. Reflect the video/podcast content so that viewers get an idea of what they’re going to find (or even what they won’t find) in your video or podcast. If your thumbnail is misleading or doesn’t make sense, it erodes trust in you and your content.

Once they’ve clicked onto your video or podcast – here’s what they need to see and hear.

 2.  Character

Clearly identify the character in the story. This could be you or someone you’re talking about. It could also be someone you’re interviewing. This part can be as simple as introducing yourself and giving your soft elevator pitch. This kind of introduction leads easily and naturally into the next step of identifying what the character wants.

3.  Desire

This step is identifying what the character desires. For example, if your character is a hypothetical client, we all know the most standard list of what our clients want from us – reasonable and durable closure, a faster process, access to justice, a voice, a less expensive process, etc. If your character is you, you know better than anyone what the pain points are. If your character is a guest that you’re interviewing, use your mediator skills and ask open-ended questions that lead to the disclosure of your guest’s desires. 

Most of the time, these desires aren’t very complicated. In fact the simpler you keep the desires in your storytelling, the better. 

4.  Obstacles

As your story moves from character development and identification of the character’s desires, now is the time to weave in the obstacles. Tell us what is keeping your character from getting what they desire. Is it resources, support, time management, or wrong information? Is it a lack of conviction, lingering self-doubt, or a form of discrimination? 

Whatever the obstacle, keep it simple and relatable, and don’t hesitate to have more than one obstacle facing your character. Frequently, having a compound list of hurdles for your character makes your story even more appealing.

5.  Risk

At this point in your story, you want to tell us what’s at risk if your character doesn’t get what she wants. Stories that bring our fears to light encourage empathy with the view/listener. They likely have similar fears and will be able to relate to the character and thereby you. When we see someone else conquer these similar fears, it feels like we have, in some small way, also conquered that fear. This transference feels good. And that’s what we as storytellers want – our audience to feel good and get that rush of brain chemicals. 

6.  Hero

The hero of the story could be a person, an activity, or a thing. This is the time to introduce who or what gets your character what they need. It could be sound counsel from a mentor or advisor, introduction to a new resource, appropriate use of a new process, or any other motivational tool that helps your character find their way out of the struggle and beyond the obstacles. 

7.  How

In this part of your story, you want to tell us the ‘how’. What specifically was the activity, advice, or resource that let your character finally get what she needs and what she’s been wanting from the beginning of the story? Tell us using an explanation, demonstration or role-play, or a tutorial. This is where you give the viewer/listener the “good stuff”. 

8.  Transformation

Lastly, we all want to know how the character in your story has been transformed by getting what they want or need. How did conquering their fears and overcoming the obstacles in the story get all of us to the happy ending? Step 8 is the conclusion. It’s the fitting end to what might have been a predictable storyline, but it’s the reasonable, durable solution, and ultimately the happy ending that makes us keep listening to see the story come to a satisfactory conclusion. 

With this outline of 8 simple steps, you’ll be able to take your storytelling via video or podcast to the next level. Your stories will help you reach your practice goals because your prospective clients will have an opportunity to get to know you, to like you, and be reassured that they can trust you. Taking advantage of video and podcast platforms in your marketing strategy will be a game-changer. 

If you need help with setting up your strategy or creating a video channel or podcast channel, please don’t hesitate to reach out in the comment section below or via direct message and I’ll be happy to help you.

Blogging - Quick Tips

Blogging - Quick Tips

 • Write conversationally and with personality. This is a blog, not a legal alert or article.

• Write on general news and apply it to your niche. If a hurricane is hitting the East Coast, write about the insurance claims to come or the construction mediations that will result.

• Avoid long block paragraphs. People scan on the web. Use short paragraphs (one to three sentences) and use bullets where you can.

• Block-quote sources. Use subheads to break up sections. Don’t worry about exact word count, but a post as brief as 400 to 500 words can be sufficient. Full blown articles can be posted on LinkedIn Articles.

• Use images for every post. They show personality, reinforce your brand ID, and posts with larger images at the top are more likely to be shared on social networks like Facebook or LinkedIn.

• Keep your titles short but descriptive.  Titles determine how your posts get indexed on Google and how they are displayed in RSS readers. Short and engaging titles get shared most on social media

If you need help setting up your blog let me know.  I can help develop a system for cataloging idea topics, finding images, publishing calendars, and more.

Top 4 Branding Tips for Mediation Practices

When it comes to resolving conflicts and disputes, mediation can be a powerful tool. In fact, it has a high success rate, and studies show that up to 89% of disputes are resolved this way. 

If you have a mediation or arbitration business - or are planning to start one in the coming years - one of the most important aspects is branding, as this is what will build your client base. 

If you’re not really sure how to begin with this, here are some tips for building your brand: 

1. Clearly define your services 

As there are various types of mediation services designed to resolve different disputes, it’s important to define the services you will be providing and who you plan to help. 

Mediation is primarily focused on the clients. So you need to think about who they are, what they do for a living, what kind of process they would be looking for, and other questions. 

You also need to consider the demographics and psychographics of your clients. Demographics are key facts about them, such as location and age; psychographics includes their interests and problems. This information will help you make decisions about branding and marketing. 

Additionally, you should do some research on your competitors to see what they’re offering. If they have the same target market, you need to create a unique value proposition that differentiates you from them and shows your clients why you can offer them more. 

2. Create a professional brand 

With any business, it’s important to establish a trustworthy brand. But, with mediation, the stakes are often higher, so you need to create a brand image that’s highly professional. 

Your clients need to trust you absolutely, and all your branding should be designed with this in mind. All areas of your business should be aligned with your core values and your services. 

If you plan to market your services online, the first step is to build a website, which needs to include key information about your business and what you offer. Additionally, if you can, you should add your credentials, as well as reviews and testimonials of your previous clients. 

You can hire a website designer to do this. Or, alternatively, you can use a website builder like Squarespace or WordPress, which provides free templates and other tools to create a suitable website. 

On your main web page, you should also include a company logo that’s recognizable to build a brand identity. If you don’t have a logo, you can make one using an online tool like Canva.com or LogoCreator. 

3. Connect with potential clients 

Once you’ve established a target client and set up an online presence, you need to start finding potential clients and reaching out to them. 

Most importantly, make sure you identify how your clients would like to communicate with you. For example, some people might prefer to network face to face, whilst others might prefer to engage on social media, over the phone, or by email. 

Doing this can help you connect with clients in a way that’s appropriate for them, and it improves their experience of your business. 

4. Focus on building relationships 

Last but not least, a mediation business requires a high level of customer service. Rather than focusing on selling your services, you should always aim to build rapport and nurture relationships with both new and existing clients. 

By doing this, you can leverage your relationships through referrals and testimonials, which is key to growing your business. You should also make your services as personal as you can, as this will improve the response you get and grow your client base. 

Written by Darin Sanchez

How Mediators Can Optimize Google My Business Listings

If you can’t afford to hire a digital marketing agency or SEO professionals, there are lots of tools that you can use for free to optimize your search rankings and one of which is the Google My Business.

As the name implies, Google My Business is a tool (free) provided by Google for businesses to manage how their details are listed in search. With this tool, you will be able to manage your locations on Google Maps as well as online reviews.

If you're running a local business you need to set up the location of your business on Google My Business so that customers will be able to find you easily when they search in Google Maps. But to make it possible you need to optimize your Google My Business listing.

Read on to learn how to optimize your listing properly.

Tips for Optimizing Google My Business Listing

1. Optimize your profile in Google My Business

When optimizing your listing making a profile that has updated, accurate, and comprehensive details is the first that you need to do. Your Google My Business profile has several parts like:

●      Name

●      Address

●      Phone Number

●      Business Category

●      Description

Aside from the above-mentioned parts, you can include other important details like availability, working hours, and URL of your website.

1. Load High-Quality and Relevant Pictures

Once you have included all the important details in your listing, you can start personalizing your Google My Business page’s visual aspects. Take note, a listing will not be completed without pictures.

A business that has images on their listings tend to obtain 35 percent more clicks and considered more trustworthy.

With this in mind, make sure to upload a logo, cover photo, profile photo, and general images to give customers an idea of what your business looks like as well as what services and products they can obtain from you.

1. Ask for online reviews and respond to them

When it comes to local searches, reviews are considered the lifeblood. Good online reviews is equivalent to sales. Meaning to say, if you have more good reviews then your sales will increase as well.

Whenever customers perform a google search to find a service, product, or business on Google, these reviews will show up. The online reviews and even the ratings allow people to compare competitors more rapidly and determine whether the business is trustworthy or if it’s selling good products and services.

Thank you for reading, hopefully, this article has helped you a lot in optimizing your Google My Business listing. If you can’t afford to hire a digital marketing agency or SEO professionals, there are lots of tools that you can use for free to optimize your search rankings and one of which is the Google My Business.

As the name implies, Google My Business is a tool (free) provided by Google for businesses to manage how their details are listed in search. With this tool, you will be able to manage your locations on Google Maps as well as online reviews.

If you're running a local business you need to set up the location of your business on Google My Business so that customers will be able to find you easily when they search in Google Maps. But to make it possible you need to optimize your Google My Business listing.

Read on to learn how to optimize your listing properly.

Tips for Optimizing Google My Business Listing

1. Optimize your profile in Google My Business

When optimizing your listing making a profile that has updated, accurate, and comprehensive details is the first that you need to do. Your Google My Business profile has several parts like:

●      Name

●      Address

●      Phone Number

●      Business Category

●      Description

Aside from the above-mentioned parts, you can include other important details like availability, working hours, and URL of your website.

1. Load High-Quality and Relevant Pictures

Once you have included all the important details in your listing, you can start personalizing your Google My Business page’s visual aspects. Take note, a listing will not be completed without pictures.

A business that has images on their listings tend to obtain 35 percent more clicks and considered more trustworthy.

With this in mind, make sure to upload a logo, cover photo, profile photo, and general images to give customers an idea of what your business looks like as well as what services and products they can obtain from you.

1. Ask for online reviews and respond to them

When it comes to local searches, reviews are considered the lifeblood. Good online reviews is equivalent to sales. Meaning to say, if you have more good reviews then your sales will increase as well.

Whenever customers perform a google search to find a service, product, or business on Google, these reviews will show up. The online reviews and even the ratings allow people to compare competitors more rapidly and determine whether the business is trustworthy or if it’s selling good products and services.

Thank you for reading, hopefully, this article has helped you a lot in optimizing your Google My Business listing.

Written by: Margie Heaneythe

Making Marketing Authentic

Most people who get into mediation or other ADR services don’t do it because they love to market their services.  For many of us, marketing has a pejorative feel to it; marketing feels unprofessional for a professional service industry.  Yet, because so much of the public is unfamiliar with the types of services that ADR practitioners offer, and with less support from litigation attorneys than we’d like, we need to find an authentic, comfortable way to market our services and mediation programs.

Developing Your Signature Style

For most of us, it’s been a long journey since we resolved to become peacemakers. Once you open your office it doesn’t take long to learn that clients don’t magically appear.  The question is how to make our commitment to peacemaking feel as authentic for our prospective clients as it is for ourselves.  How can we design marketing plans that convey the benefits of mediation and our own sincerity in a way that is also designed to sell our services? 

Developing your signature style and discovering your own identity as a mediator are the key elements to begin your marketing.  After that, marketing falls into two categories, one of which works and one of which doesn’t:  spending lots of money (doesn’t work) and spending lots of time (works really well).  Chronologically, you also divide your time into two categories:  finding new prospective clients and making sure they become actual clients.  This article will cover how to be yourself while marketing and how to choose marketing techniques that will work for you and your practice.

Defining Your Signature Style:  For your marketing to work, you have to know who you are as a person and as a professional.  Be honest with yourself about what you like to do and where you shine as well as what you don’t like to do and where you’re not at your best.  If you hate networking at the Chamber of Commerce, you’re not going to come across in the way you’d hope by doing it anyway, so you’re wasting your time.  If you love to write articles but hate public speaking, focus your time and talents in writing.  If you think you hate all kinds of marketing, remember that waiting for the telephone to ring isn’t an effective client generation tool.  Maybe it’s time to think about dropping the private practice idea and start thinking about joining a corporate HR department or teaching.  Out of the different ways to market, pick only those which you’ll actually do and follow through upon.

Some people feel like marketing is selling out. Your marketing plan should never feel unprofessional.  Using public speaking to tell consumers about the benefits of mediation is a public service, and if your speech is sounding too much like a sales pitch, then revise it.  Writing articles about skills that people can use to lessen the conflict in their lives is also a public service.  Introducing yourself to others in related fields who could make referrals to you provides a service both to those professionals and to their clients because you’re a quality practitioner who will do a good job with their case. When you market authentically, you help others while growing your practice.  Stop and rethink your approach if you’re feeling uncomfortable with your marketing message.  Marketing at its finest is genuine and holds value for those to whom you’re marketing.

Your Elevator Speech and Mission Statement:  Have a clear vision of what you do.  You can’t encourage people to participate in mediation if you can’t explain what it is.  And let’s face it, mediation isn’t easy to describe in just a few words.  The first step is to develop your Elevator Speech:  a one or two sentence explanation of what you do.  It’s called an elevator speech because you need to be able to finish it by the time an elevator takes between floors.  Examples: 

• I help busy lawyers like you settle cases; or

• I help people get divorced without losing their shirt or their sanity.

How can you describe your practice in just a sentence or two?

Next, expand your elevator speech into a Mission Statement, and think about your Brand.  You may never be Coca-Cola, but your practice and services need an identity.

For example:  Peace Talks Mediation Services is dedicated to providing a constructive, forward-thinking and peaceful ending to relationships.  Marriages may end, but families endure forever.  We provide a confidential, efficient and impartial atmosphere to help people resolve conflict and to create solutions with integrity and dignity for everyone concerned.

You may or may not share your mission statement with clients, but you need it in order to have a direction in your practice. You wouldn’t leave on a trip without a map, and you shouldn’t have a practice without a mission, either.

Your Brand is what you stand for, the kind of services that you provide, and your signature style.  For example, your Brand may include:

• Honesty

• Trustworthiness

• Commitment to client education and service

• Going the extra mile

• Commitment to the profession of mediation

Practically speaking, your brand exemplifies your values in your practice.

Be prepared to discuss your practice in terms of value, benefits and results for clients.  That’s all they care about:  value, benefits, results.  The good news is that mediation is full of value, benefits and results for clients.  Brainstorm a list of what you perceive these to be. You’ll use this list when you talk to clients about mediation.

Choosing Where and How to Market:  Specialize.  It’s easier to market that way.  You can accept any kind of case that comes into your office, but you’re only going to market one or two specialties. You’re also going to pick your geographical area.  Marketing every service to everyone everywhere is too difficult and expensive.  The more you define your services, practice areas and geographic area, the easier it is to market.

It’s counter-intuitive, but as we’ve narrowed our services our income increased.  In 2005 gross income increased 25% yet we cut back on the services that we offer.  The less we do, the more we make.  It makes sense when you think about it, because the less you do the easier it is to describe what you do, including the value, benefits and results, and the easier it is for clients to conclude, “yes, this mediator can help me.”

Likewise, it’s important to define your mediation style.   Do you generally practice in a more narrative, evaluative or facilitative style?  Can you explain to clients how you do what you do, and why you’ve chosen to practice the way you do?  What about the other styles do you include in your practice, and what parts don’t work given your mediation style?  Being able to articulate why your particular mode of practice works will help clients have confidence in you and in your practice.  Mediation Career Guide, by Forrest S. Mosten (Wiley Jossey Bass 2001), has some great chapters on developing your signature style.

Getting Started:  You’ll learn about marketing your mediation practice with a combination of trial-and-error and professional advice.  Hopefully, this article will help you avoid some expensive lessons.  A marketing approach that worked in your previous professional life might not work for mediation and just because it worked for someone else doesn’t mean it will work for you.  My best investment was using an ADR marketing consultant.  It cost money, but it saved both time and money in the long run.  Individual consultations helped me to develop marketing plans that feel authentic, professional, and comfortable to execute.  A few good books were also helpful:  Essential Guide to Marketing Your ADR Practice, by Natalie J. Armstrong (Golden Media Publishing 2001);  Selling the Invisible:  A Field Guide to Modern Marketing, by Harry Beckwith (Warner Business Books 1997); Guerilla Marketing: Secrets to Making Big Profits in Your Small Business, by Jay Conrad Levinson (Houghton Mifflin 1998); and Marketing Without Advertising by Michael Phillips and Salli Rasberry (Nolo 2003),  were all good starting points.

The strategies below range from low out-of-pocket costs and a high time investment to a high cost and low time investment. When you’re able to spend lots of time, but little cash, you’ll spend your time networking, speaking, writing, and serving before you sell.

Networking:  Educating people about mediation in a social or networking context is free or nearly so.  Connecting with another person and talking about what you do is an invaluable part of marketing for any business, and particularly for mediators.  Join your professional organizations, or, better yet, the professional associations of a gatekeeper organizations.  A gatekeeper is someone who frequently comes into contact with the demographic you’re trying to reach.  For example, as a family law mediation firm, I get referrals from therapists and accountants.  As a result, I’ve joined the local therapists’ organization and the family law section of the accountants’ organization and actively participate in the meetings and committees.  If you’re really outgoing, you can make good use of your time at their networking functions.  If you’re more of a workhorse, you can gain points by volunteering on committees.  What better way to prove that you’re honest, trustworthy, hard working and worthy of their referrals? 

While joining organizations is a great way to meet people and to network,   dues can be expensive.  Try attending various associations’ functions without joining first.  Look for their calendar of events listed either in their newsletters or web site and make sure that the event is not “members only”.  It’s a great way to try out a new organization without a big cash outlay. 

Wear your nametag on your right shoulder so when people shake your hand they’re staring at your name.  Make your business cards easy to reach.  If you have a name badge on a lanyard, put your cards in the back of the pouch.  Get their card because the key element to networking is following up.  After the event, follow up with a letter or call and remind your contact about who you are and what you do.  The plan is to land in their Rolodex so that when they’re asked about a mediator, they think of you first.

Maintain a database of your contacts and former clients so you’ve got all the information in one place, and make follow up calls or contacts on a regular basis.  If you’re uncomfortable telephoning, consider writing a mediation newsletter or e-newsletter to send to your mailing list, or sending an article or holiday card.  Break up the task of following up with your entire database into small pieces, like 10 calls a day, to make the task less daunting—and more likely to get done.  Contact every 60 to 90 days is ideal.

Speaking:  Public speaking is also a great free opportunity to make personal contact with specific groups that could use your mediation services.  Again, make sure you target your efforts to “gatekeepers”—those who can refer you business—or to individuals who are likely to need your services, e.g., speak to couples’ counselors if you’re a divorce mediator.  Expect mixed results with large, general membership groups like the Chamber of Commerce, and more promising responses from more targeted groups, like an HR professionals association.  A group with a focused demographic, especially one in your geographic area, is ideal.

Writing:  Writing about mediation, or mediation as it relates to another topic, like entertainment law or conflict resolution for educators, is a great no-cost high-profile way to market your services.  Most professional organizations have a magazine or newsletter and they need content.  As a result, it’s easier than you might think to get published in a newsletter.   In addition, you can submit articles to general interest and professional websites, post them on your website and reprint them in your own newsletter.  If you’re a talented writer, think big: your local newspaper or well known professional publication. If you’re just starting out, think smaller:  letter to the editor or smaller newsletter.  Make sure your topic fits your intended audience and targets your gatekeepers in a way that highlights your services without self-promoting.

Volunteer Mediations:  Demonstrating how mediation works through participation in a volunteer mediation panel is a widely-used yet controversial marketing technique. Volunteering your time to build your skills or to give back to the community is one thing. If you’re volunteering for marketing purposes, make sure your time is productively spent.

Spending a Little Money:  One reasonably low-cost marketing strategy which can be incredibly useful is building and maintaining a web site.  From my own experience, the web site has consistently paid for itself in clients generated, and has saved money because it also functions as an on-line brochure.  For more information on web sites, please read James Melamed’s article “Marketing Your Mediation Practice on the Internet” in this issue.  Don’t forget to register your name, address and domain name with major on-line yellow page style directories, like Yahoo Yellow Pages, switchboard.com and smartpages.com. Basic listings are free on many sites.  You can also use your web site for reciprocal links and strategic partnerships.  Find sites which you feel would interest your potential clients and link to those sites; ask those sites to link to your site as well. 

Blogs, either on your own website or someone else’s, can work the same way.  If you start a blog on your own website, you can update the content of your website constantly, which may help your search engine rankings.  If you start a blog on a blog website, link back to your web site, which may also help your search engine rankings. Make sure that your blogging is professional and well-edited.  Don’t be fooled by the informality of blogs. Everything you post anywhere that the public can read must be your best effort.

You can use the concept of “permission marketing” on your web site and with your e-mail address list.  Each month (or whatever frequency), send out a newsletter to subscribers. The key is that the newsletter is strictly opt-in. You don’t want your newsletter to look like spam.  Web site visitors subscribe by signing up on the site and you can send it to your e-mail address list with their permission.  Keep each newsletter short and simple, less than 2 minutes to read.  Make it informational and timely.  At the bottom, include some information about your practice and services, as well as your contact information.  Encourage readers to forward the e-mail newsletter to anyone who might find it of interest. With luck, you’ll get more subscription requests from people who received your newsletter as a forward.  This is one way to use “viral marketing,” i.e., the forwarded e-newsletters do your marketing for you. If you have the time to do several different targeted newsletters, then send different newsletters to different groups.  This is a great way to develop word of mouth about your services.

Spending Money Doesn’t Work:  Spending lots of money on print, radio or TV advertising is usually a poor investment unless you’re committed to an ongoing advertising campaign, which is cost-prohibitive for most mediators.  The problem with advertising is that the person who needs your services must see the ad at the exact moment that he or she needs your services.  Your chances of hitting a target on the first few tries are slim.  Limiting your ads to publications read by your gatekeepers is more effective, but given the expense, your return on investment will generally be too small to be worthwhile. The same is true for direct mail advertising and Yellow Pages ads. Your money and time are better spent elsewhere.

Once you get your marketing plan into place, it’s time to think about how to turn those prospects into actual clients.

Turning Prospective Clients into Actual Clients

We sometimes forget that our most valuable marketing contact—the prospective client who telephones our office—is our most viable marketing prospect.           

Step one is to serve before you sell. This is a concept I learned from my marketing coach at Golden Media, and the idea is that before you ever talk to anyone about paying you for your services or becoming a client, first answer all of their questions and be as helpful as possible.  Let prospective clients get to know you, your services and your practice before you ask them to become clients.  It’s good business for your practice, and it’s also good business for mediation in general. During this “serve before you sell” period you’re making sure that the case is a good fit for your practice as much as clients are evaluating your firm.  Answer questions about mediation, give a tour of your office, offer an orientation session, have articles and handouts ready to help the clients get prepared to mediate, and make them feel like they’re getting special attention from your firm.  All of this is free of charge, of course.  The serve before you sell stops with the actual mediation of the case—that’s when you go on the clock.  By the time the caller becomes a client, he or she will not only be sold on your services, but will have the confidence that your firm is dedicated to client service.

Consider how much time, effort, and money that it took to make this call happen.  Every speaking engagement, networking luncheon, article and marketing activity is designed to make the telephone ring.  Yet when it does, few of us are as prepared as we need to be to turn that interested caller into a paying client.  Forrest Mosten pointed this out to me early in my career, and convening is still the backbone of my firm’s marketing.

That ringing telephone signals the beginning of a process called convening, or getting both sides to the table.  Do you know what your call-to-client ratio is, i.e, how calls you get and how many turn into paying clients?  Knowing your call-to-client ratio from each of your sources of referrals, as well as your overall ratio, is important in order to know which marketing plans work, which are cost-effective, and where you should focus your time and money.

Telephone Calls

Who will take your telephone calls?  Is it a receptionist, unskilled at mediation and unable to answer basic questions about your services?  Is it a Dispute Resolution Associate, trained in mediation and in convening?  Will you take the calls yourself?  A general receptionist is fine if you’re taking the intake calls yourself, but your first line marketing person should know all about the mediation process. 

After you’ve decided who is doing the intake, what model will you use?  Will you spend a few minutes, off the clock, and then send out your brochure, marketing materials, or a follow-up letter? Or will you do a thorough phone intake, on or off the clock?  Will you schedule an orientation session during the first call?  A critical part of your intake is where the client heard about your services.  You’ll use this information to track the efficacy of your marketing efforts. 

The next piece of information you need from the caller is whether or not the other party is aware of the caller’s desire to mediate.  Is the other party even aware that the call is being placed? If not, ask how best to approach the other party. 

For cases in which the parties have already agreed to mediate, your intake is then geared toward selling the potential client on your services.  What do you offer that other mediators do not?  Why should the client choose your services over someone else’s?  Write a short script or outline in case you get tongue-tied on the phone. After the telephone call, send out a “thanks for calling” letter along with some printed information about your practice. Give prospective clients a tangible reminder of having called you.

Information Packages

After a call has come into the office, send an information package to the callers.  Your information package should instill confidence in clients and differentiate your services in the marketplace.  You might include brochures, business cards, a firm newsletter, a short biography of yourself and your experience, pointers on how clients can prepare for their mediation session, or articles about mediation. Use a simple pocket folder so you can mix and match your materials for different types of cases. 

Just as with serving before you sell, remember that clients are looking for value, benefits and results. Ninety percent of your brochure, information package and website should be centered around value, benefits and results for the clients.  Only 10% should be about you and your qualifications.  The same 90/10 rule holds true of all of your marketing materials, your web site, and any other descriptions of your practice or program.

When prospective clients call your office, they already believe you’re an expert. Laypeople and attorneys [generally] perceive all mediators to be equal and qualified. As a result, they don’t care much about your qualifications.  The way mediators can differentiate themselves is by describing their services in terms of value, benefits and results.

Price is not as important as you’d think.  In Western culture, people tend to believe that they get what they pay for.  If it’s free or inexpensive, it has no value.  People who are 100% price sensitive are always going to be a problem. You’re never going to build a practice on price competition.  The good news is that mediation offers so much value, so many benefits, and such great results, it’s relatively easy to compile your information packages.

Clients appreciate the fact that you’re organized and have materials to send out.  It conveys that you’re committed to client service.

Mediation Orientation Sessions

You may wish to offer a free orientation session in order to supplement the intake.  Orientations allow the parties to see the office, meet the mediators and discuss how the mediation process might work for their case.  Both the mediator and the parties can use the orientation to decide if the practice is a good fit for the case.

Thoughtful convening is the bridge between marketing and building a practice. 

Client Service as Marketing

Sometimes we forget that great client service is a great marketing tool.  Simply doing a good job, being respectful of clients’ needs and questions, answering the telephone in an approachable way, and demonstrating patience with people in conflict can be a great way to get clients to refer your office to other prospective clients. 

Takes time to build, however, so it’s important to jump start your practice with other marketing activities.  There’s no need to do every suggested marketing technique in this article, and, in fact, it would be counter productive.  Pick a few things that feel right and that fit your personality and budget, and start there. Evaluate your return on investment:  was it worth the time and money?  If so, do more of it.  If not, try something else.  Keep your marketing plan consistent with who you are and who you want to be in your practice and you will help you develop the kind of clientele that you can really help, and as a result, it will be the kind of clientele that will refer others to you.  That’s the best kind of marketing of all.

About the author:  Diana Mercer is the founder of Peace Talks Mediation Services (www.peace-talks.com) and the co-author of Your Divorce Advisor (Fireside 2001).

ACR Magazine, Spring 2006

Diana Mercer, Attorney-Mediator, copyright 2006

Peace Talks Mediation Services, Inc.

8055 W. Manchester Ave., Suite 201

Playa del Rey CA 90293

(310) 301-2100

Diana1159@aol.com

The Cold Open

The cold open

By Seth Godin www.SethGodin.com

No one ever bought anything on an elevator. The elevator pitch isn’t about selling your idea, because a metaphorical elevator is a lousy place to make a pitch.

When you feel like you’re being judged and only have a minute to make a first impression, it’s tempting to try to explain the truth and nuance of who you are, what you’ve done and what you’re going to do in the time it takes to travel a few floors.

That rarely works.

The alternative is the elevator question, not the elevator pitch. To begin a conversation–not about you, but about the person you’re hoping to connect with. If you know who they are and what they want, it’s a lot more likely you can figure out if they’re a good fit for who you are and what you want. And you can take the opportunity to help them find what they need, especially if it’s not from you.

Too often, we feel rejected when in fact, all that’s happened is a mismatch of needs, narratives and what’s on offer.

Instead of looking at everyone as someone who could fund you or buy from you or hire you, it might help to imagine that almost no one can do those things, but there are plenty of people you might be able to help in some other way, even if it’s only to respect them enough to not make a pitch.

No one wants to be hustled.

How to Get the Most Out of Your Business Marketing

As a modern business specializing in mediation and/or arbitration, you need to make sure you focus as much as possible on how you are going to market your practice. You need to do as much as possible to make a big difference here, and it is important to have a procedure in place to deal with this. There are a lot of things you can do when it comes to improving this, and trying to develop the best possible marketing process is vital for continued practice success. 

There are a lot of marketing elements that you need to make sure you get right, and this is something that plays a role in this process right now. Try to think about some of the best ways of taking things to the next level in terms of marketing. Make sure you think about what it takes to bring things forward, and there are a lot of ideas that you can use here. 

Plan a Strategy

Planning and executing a business marketing strategy is one of the most important things that you can do, and this is something you need to work on right now. You have to do as much as possible to make the most of this, and having some sort of clear strategy and direction is massively important moving forward. You are going to need to come up with the best ways of marketing your company right now. 

Hire Marketing Experts

Hiring marketing experts is one of the best things you can do to help with this because they will be perfectly placed to improve your marketing strategy. You need to be turning to experts who provide the likes of web design and SEO services in order to help make the most of this right now. It is really important to make sure you think about the ideas you can use here. Marketing experts can be so transformative for your business, and this is something you’re going to need to work on right now moving forward. 

Inbound and Outbound Strategies

You have a lot of things that play a role in helping you with this, and it is important to do as much as you can to have a selection of inbound and outbound marketing techniques. This is something you are going to need to work on as much as possible, and it can help you in a big way. Try to work on doing your best to diversify, and use a mixture of inbound and outbound, online and offline techniques. You will find that this works so well when trying to market your business in such an important way.

Mediators and arbitrators need to have great ways of being able to market and improve their businesses as much as possible. There are a lot of things that play a role in this, and it is vital that you understand what you can do to make the most of your marketing right now. Try to think about some of the best ways of achieving this, and work on doing what you can to get the most out of your business marketing.

How To Start Connecting Your Online And Offline Marketing For Strong Results

Small businesses are drawn irresistibly to digital marketing. For a start, it's a no to low cost platform at a time when funds are stretched. It also allows you to be highly targeted about audience segments you want to connect with and what messages you want to give them. It's highly measurable, so you can see just what your return on investment is. It's scalable, growing easily alongside your company. And it has the potential to connect your business with a vast global audience. 

So there are many compelling reasons to make digital platforms the cornerstone of your small business marketing strategy. 

But if you've never created a considered other forms of marketing, you're missing a trick. The best strategies are multi-channel, seamlessly blending online and offline activities to drive specific conversion goals. 

So if you want to integrate your online and offline marketing efforts to maximize your strategy, where do you begin? 

Include An Online Call To Action In Offline Collateral 

One of the keys to a blended marketing plan is understanding that each channel has it's unique benefits and leveraging those to best effect. So if you had the budget to do a television ad, you'd be best placed to use it as a high-level, awareness raising move. But you could combine it with a call to action that draws people into your website with a special offer. Your website should be full of great and relevant content that hooks people in, or perhaps articles that they want to share on their social media channels. It could also encourage visitors to sign up to an email newsletter for specific information on special offers. In this way, you create a series of actions that draw people deeper into your universe. Each step should aim to extract some kind of data that informs your next series of actions. That way, you build up a much richer view of how and why your audience is choosing to interact with you. 

Incentives - Giveaways And Time Limited Offers

Experts estimate that the average person sees 5,000 adverts a day. That's a huge figure, and it goes a long way to explaining why the conversion rates on some of your digital ads are so low. Studies have found that combining online and offline media leads to a drip-feed effect that makes people more likely to eventually click on your ads. Once you have their attention, what you need is something which makes them want to part with their data - this is the first step towards creating regular communication with them. A giveaway or special offer is a time-honoured technique that can make prospects take that step of handing over their details - which is vital to make sure your marketing is compliant with GDPR legislation. So work with your Facebook ads agency to embed a competition element across your social display ads, or include a special offer targeted at people who have visited your site more than once through re-targeting. 

There are lots more ways to connect the online and offline worlds, so build that thinking into your plans from the start for the best results. 

Marketing Plan And Marketing Strategy - What's The Difference?

Two terms, use interchangeably but really shouldn’t be. Your marketing plan and your marketing strategy are two different parts of your business.

Simply put:

Your marketing strategy is what you need to achieve with your business. This will be tied to your business goals and vision. 

Your marketing plan is how you are going to achieve what is set out on your marketing strategy. 

Both are necessary for you to move forward with your business, and they will work in unison. 

What Does A Marketing Strategy Look Like?

Most of the time it is better for you to work with a company like Your Marketing People in all aspects of your marketing. But even so, it pays for you to understand some of the basics of a marketing strategy. 

You need to identify: 

Goals

What are your business goals, both long and short term? Are there some overall business goals that need to be met? 

Competitors 

Who are you, competitors, what are their strengths? What are their weaknesses? What is their market position? You need to know as much as possible about your competitors. 

Target Market

Who are you talking to? If you haven’t nailed what drives the purchase decisions of your target market, then how can you sell to them? 

Positioning Goal

What makes you stand out from your competitors, and why should customers come to you instead. 

You will likely need a situation analysis unless you can answer these questions with ease. These things will help you identify your main strengths, weaknesses and amble you to get ahead of potential issues. 

What Does A Marketing Plan Look Like?

A marketing plan will typically have several topics covered. 

Executive summary - this is an overview of the company and will give a review of the plan. 

This section will be to the point for those who may not read the entire document.

Business Description

This section will describe what the business is all about, including the name of owners, the current situation, this means the position in the marketplace, the company mission statement, and any of the core values, and other essential information.

Situation Analysis

The situation analysis will cover the details for your marketing efforts. This section will take a closer look at the internal and external factors that will influence your marketing strategy.

Business Objectives

Any effective marketing plan will need to include business objectives. This is the overall business strategy and goals. 

Distribution and Delivery

Distribution and delivery outline of how your business will sell and deliver your products to consumers. This will include the methods of sale, including wholesale, retail, direct to homes and businesses, and online.

Marketing goals

Martin girls will tie into the overall business objectives. However, they will only focus on a small portion of the business that marketing can, in fact, influence. 

Target market

Target market is simple in concept, of course, it is unrealistic to think that you can attract everybody, you need to talk directly to your ideal customer.

USP

This is your unique selling proposition and talks about how your company has the edge over your competitors. What makes you unique?

Several other sections will be contained within your marketing plan. These are tracking and evaluation, to allow you to set measurable business goals, so you can check how each of your marketing activities has been effective. 

Budget will let you know how much you have to spend, and message and guidelines will ensure that you stand out from your competitors, and demonstrate value to potential customers.

They will work in unison to drive your business forward. 

Why You Should Not Pause Marketing Your Mediation Practice During Coronavirus

I get it.  It’s pretty weird outside.  None of us were prepared for Covid19 and it has thrown most of us for a pretty serious loop.  But some things remain the same.  I still wake up early every morning, jump on the elliptical and listen to a bunch of podcasts about entrepreneurship and marketing.  And just like you, I still go about serving my clients with integrity, honesty, and help them find innovative business and marketing solutions. 

One thing that has changed is how many of my clients seem to be overwhelmed by fear and uncertainty.  They worry about their practices or their job security, their friends and families, their colleagues, home schooling their children, maybe even food insecurity, and more.  It’s a lot to worry about. 

But in my humble opinion the resolution industry has responded with astounding flexibility, availability, and innovation.  As a group we were able to pivot into Online Resolution impressively fast.

What has not changed is that no matter the situation mediators and arbitrators are finding themselves in, there is one goal among all of them. Finding a way to keep their practices thriving. 

When this is over (and it will end) things will be business as usual. Stopping your marketing efforts in the midst of something like this is a lot like deciding to give up your diet and exercise regime because you are stuck at home. I don’t want that for you.  I want you and all my clients to surface from this in better shape than when we went into living with this virus.  

The best way to do that, is to keep your marketing efforts going and your mediation or arbitration practice growing.

Here’s why: Going dark on places like your social media platforms, Google My Business or even your blog, can be confusing for potential clients and parties when it comes to figuring out if your business is “still open and credible.”

Actions to take right now: 

Be open to different ideas and willing to pivot. If you had been resisting working with clients and parties online in the past, why not give it a try? Sometimes the ideas that you think will be the biggest fail end up being the most successful.

At a minimum I encourage you to continue posting on social media three to five times per week so that you can maintain your social presence during this time.   And if you’re more motivated try one or all these tips:

Ø  Reach out to periodicals and blogs and offer to write an article for their readers. 

Ø  Connect with your target markets’ organizations and volunteer to be a presenter for a webinar.

Ø  Think about designing and delivering an online training to help the professionals within your target markets to improve their situations.

Ø  Finally write that book you’ve always been thinking about

Ø  Start a blog

Ø  Start a podcast

Ø  Start a YouTube channel

Ø  Send handwritten ‘how are you doing’ notes to clients

Ø  Get new photos for your social media profiles

Ø  Update your profile on all your social media platforms

Ø  Read a book, subscribe to podcast, and/or watch a video about entrepreneurship

Ø  Read a book, subscribe to podcast, and/or watch a video about marketing

Ø  Do a little research to see what your perceived competition is doing right now

Ø  Revamp your website

The point is that there’s so much you can do to keep your practice alive and well during Covid19 AND prepare yourself to thrive in the future.  If you’re not sure how or have too many other things on your plate to add a new concept in the mix? No problem.  I can help make this time easier. Contact me for a free 30 minute consultation and together we’ll create the solution that you need.  

Stay home, stay safe, and stay in touch.

“That’s a good idea”

“That’s a good idea”

“And then what happens?”

Repeat the second question 100 times. Because after every good idea, there are at least 100 steps of iteration, learning, adjustment, innovation and effort.

Starting with the wrong idea is a waste of energy and time.

But not committing to the 100 steps is a waste of a good idea.

We put a lot of pressure on the idea to be perfect because it distracts us from the reality that the hundred steps after the idea are going to make all the difference. Nearly every organization you can point to is built around an idea that wasn’t original or perfect.

The effort and investment and evolution made the difference.

Written by Seth Godin - https://seths.blog/2020/06/thats-a-good-idea/

JUNE 20, 2020

Before, During and After

Before advertising mediators had word of mouth. Our services were talked about, referrals made, and our services purchased.

The best mediators had the best reputations and busiest practices.

During advertising it's pretty simple - if you advertise and market directly to consumers your sales go up. A partnership with an appropriate PR and Marketing firm means you can grow your company nearly as large as you can imagine.

After advertising, well, we're back nearly where we started. But instead of your practice growing slowly and awkwardly by word of mouth alone, the power of your network combined with intelligent PR and marketing can drive your practice to great heights at rocket speed.

Striking a balance between self-promotion and professional promotion can be the defining combination for success. If you're not a business-minded mediator find someone to help with business development. If you're not entrepreneurial find someone who is to help create that never-ending drive for you. If you're not a bookkeeper - outsource your books to a professional. Essentially - do what you do best (mediate) and find professionals to augment your business with their special talents.

The combination is unbeatable and the balance you create will pay for itself in more ways than just your bank account.

If you need help balancing your practice-building and marketing activities give me call and I'll help you with your strategic needs.